Shipping policy

1. Shipping Destinations

1.1. GP-SRLS ships throughout Italy.

1.2. If you wish to ship to a location not listed, please contact us to check the possibility of special shipping arrangements.

2. Delivery Times

2.1. Orders are processed within [2] business days of receipt.

2.2. Delivery times vary depending on the destination and the chosen shipping method:

Italy: [2] - [3] business days.

2.3. During peak periods (e.g., holidays), delivery times may be longer. We recommend placing orders in advance.

3. Shipping Costs

3.1. Shipping costs are calculated based on package weight and the shipping destination. Exact costs will be displayed at checkout.

3.2. We offer free shipping on orders over [€100].

4. Shipment Tracking

4.1. Once your order has shipped, you will receive a confirmation email containing the tracking number and a link to track your package.

5. Delivery

5.1. All packages are delivered to the address provided at the time of the order. Please ensure the delivery address is correct and complete.

5.2. If you are not present at the time of delivery, the courier will leave a notice with instructions on how to collect the package or schedule a redelivery.

6. Shipping Issues

6.1. If your package does not arrive within the expected timeframe, please contact us via WhatsApp at +39 340 458 6339, providing your order number and tracking number.

6.2. In the event of a damaged package, please accept the delivery "subject to inspection" and contact us immediately, providing photos of the damage.

6.3. We are not liable for delays or non-delivery caused by circumstances beyond our control, such as customs issues or adverse weather conditions.

7. Returns and Refunds

7.1. For detailed information on how to make a return and request a refund, please consult our Returns and Refunds Policy.